Support

FAQ

  • NO
  • Question
  • 1
  • Q
  • What is Polariskit.com?
  • A
  • Polariskit.com sells software kit products based on Polaris Office products to developers and business-related persons at the website for easy purchase. You can also find the free demo versions available for direct download and installment at the website. Users who purchased our SDK products can update the products with the latest patch for optimal performance.
  • 2
  • Q
  • What products are available?
  • A
  • Polaris Office Editor and Viewer products are provided as SDK to apply to various applications and systems. In addition, various license types are available at affordable prices for various business sizes. More extended SDK and APP products will be available later. For more detailed product specifications and license types, see the Purchase menu. For the detailed product features, see the Feature menu.
    ▶ View More License Types ▶ View More Features
  • 3
  • Q
  • How can I purchase the product from the website?
  • A
  • From the Purchase menu, select the product and the license type, and then click Purchase. The PayPal service can be used for convenient payment.
  • 4
  • Q
  • What is PayPal payment?
  • A
  • PayPal is the world's largest payment settlement agency for secure online transactions. Users can pay for their purchases by simply logging in with their ID.
    ▶ Go to PayPal
  • 5
  • Q
  • Are there any other payment methods?
  • A
  • You can request for other payment methods via Polaris Kit. Please ask your questions by selecting Contact Us at the bottom of this page.
  • 6
  • Q
  • How can I use the demo version?
  • A
  • At least 90% of the features provided by the original product is available in the demo version. However, to use the demo version, you need to complete a simple sign-up process.
  • 7
  • Q
  • Which OS types are available for Polaris Kit Office Editor/Viewer products?
  • A
  • Polaris Kit Office Editor / Viewer products support two OS types: Android and iOS. You can choose the desired OS when you purchase the product.
  • 8
  • Q
  • How often are the products updated?
  • A
  • Polaris Kit products are periodically updated and improved for optimal performance. Regular monthly updates are provided with the support system being operated for immediate updates and responses to customer complaints and bugs. If you have found bugs or have any feedback, please click Contact Us at the bottom of the page and send us your comments.
  • 9
  • Q
  • I use your 1-year-license product. Can I extend the license?
  • A
  • Yes. You can find the menu to extend your license period at My Page > Purchase History at the top. Log in to the website and then go to My Page > Purchase History; click on Extend License Period at the bottom of the product name from the list to extend the license period for as long as you want.

If you have any other questions or inquiries, please send an email to
polariskit@infraware.co.kr or click Contact Us at the bottom of the polariskit.com site.